Check-In and Check-Out

Check-in at Al Jahra Copthorne Hotel & Resort begins at 2:00 PM. Guests must check out by 12:00 PM (noon). Early check-in and late check-out are subject to availability and may incur additional charges.

Identification and Age Policy

A valid government-issued photo ID is required at check-in. Children are welcome at the property, and guests under 18 must be accompanied by an adult.

Payment and Deposits

The hotel accepts major credit cards and cash. A refundable deposit may be required upon arrival to cover incidental charges.

Cancellation and Prepayment

Cancellation policies vary depending on the selected room rate. Flexible bookings typically allow free cancellation within a designated period, while non-refundable rates may not permit changes. Guests should review specific conditions at the time of booking.

Children and Extra Beds

Children of all ages are welcome. Cribs and extra beds are available upon request for select room types and may incur additional charges.

Pets

Pets are not allowed at Al Jahra Copthorne Hotel & Resort.

Smoking Policy

Smoking is not permitted in guest rooms or indoor public areas. Designated outdoor smoking areas are available.

Accessibility

The hotel offers accessible rooms and elevator access to all floors. Guests with specific accessibility needs are encouraged to notify the hotel in advance.

General Services

Daily housekeeping, 24-hour front desk, room service, concierge support, and luggage storage are provided. An airport shuttle service is available on request for an additional fee.